Terms of Service

1. Definitions

• Platform — Grouper's software-as-a-service offering, comprising the marketing website, Booking Pages, Admin Dashboard, payment routing, and notification infrastructure.
• Tenant — a service business that subscribes to the Platform to operate one or more Booking Pages.
• Customer — an individual who books, pays, or otherwise interacts with a Booking Page operated by a Tenant.
• Booking— an appointment created by a Customer on a Tenant's Booking Page, optionally accompanied by a deposit payment.
• Tenant Content — any text, images, branding, prices, service descriptions, or other materials a Tenant submits, uploads, or authorises Grouper to publish on its Booking Page.
• Customer Data— personal data of a Customer collected through a Booking Page, processed by us on the Tenant's behalf as described in our Privacy Policy.

2. Eligibility

To use the Platform you must:

• be at least 18 years old and have full legal capacity to contract;
• if you are a Tenant, hold a valid trade licence issued by a competent UAE authority, and operate the business activities described in that licence in compliance with all applicable laws and sector regulations (including, for medical and beauty verticals, applicable rules of the Dubai Health Authority and other competent regulators);
• provide accurate, current, and complete information at registration and update it as it changes; and
• not be a person or entity prohibited from receiving services under UAE sanctions or export-control laws.

3. Tenant accounts and security

Tenants register an administrator account to manage their Booking Page, catalogue, schedule, and payment settings. You are responsible for keeping login credentials confidential and for all activity that occurs under your account. You must notify us promptly at hello@grouper.space of any unauthorised use of your account or any suspected security incident.

4. The booking flow — the contract is between Customer and Tenant

Each Booking creates a service contract between the Customer and the Tenantfor the services described on the Tenant's Booking Page. Grouper is not a party to that contract. Grouperprovides the technology that enables the booking and (where applicable) routes the deposit payment; the Tenant is solely responsible for delivering the service, for its quality, for its compliance with applicable consumer-protection and sector-specific regulation, and for handling cancellations, refunds, and complaints in accordance with the Tenant's stated policies and applicable law.

5. Payments, deposits, fees, and taxes

5.1 Subscriptions paid by Tenants

• The standard Tenant subscription fee is AED 399 per month (or such other amount as published on the marketing website at the time of subscription), exclusive of any applicable VAT.
• A one-time setup fee of AED 1,499 may apply, save for any promotional waiver advertised at the time of subscription.
• Subscriptions renew monthly. A Tenant may cancel at any time, effective at the end of the then-current billing cycle.
• We do not charge a percentage commission on Bookings. Payment-processor fees charged by Stripe or any other gateway are billed to the Tenant under that processor's separate agreement.

5.2 Deposits paid by Customers

• Where a Tenant enables deposits, the Customer may be offered an optional discount in exchange for paying a deposit at the time of booking. The deposit, discount, and refund conditions are determined by the Tenant and disclosed on the Booking Page and the booking confirmation.
• Deposits are processed by Stripe (acting under its own terms) and routed to the Tenant's account. Grouper does not hold Customer funds on its own account other than for the limited and transient purpose of processing the transaction.
• The Customer's right to a refund of a deposit is governed by the Tenant's refund policy as published on the Booking Page and by our Refund Policy.

5.3 Taxes

All amounts on the Platform are stated exclusive of VAT unless explicitly stated otherwise. The Tenant is responsible for charging, collecting, and remitting any applicable VAT on the services it sells through the Platform, in line with the UAE VAT Law (Federal Decree-Law No. 8 of 2017) and its Executive Regulation.

6. Tenant Content

The Tenant retains ownership of all Tenant Content. The Tenant grants us a worldwide, non-exclusive, royalty-free, sub-licensable licence to host, reproduce, adapt, format, and display Tenant Content as necessary to operate the Platform and to render the Booking Page. The Tenant represents and warrants that:

• it owns or has secured all rights, licences, and consents necessary to grant this licence;
• Tenant Content is accurate, lawful, and not misleading, and complies with UAE consumer-protection law (including UAE Federal Law No. 15 of 2020 and its Executive Regulation); and
• Tenant Content does not infringe any third party's intellectual-property rights, privacy rights, or other rights, and does not contain any content prohibited under UAE law (including, without limitation, hate speech, defamation, gambling content, or unlawful medical claims).

7. Acceptable use

You agree not to, and not to permit anyone else to:

• use the Platform for any illegal purpose, or to offer services that are unlawful in the United Arab Emirates;
• submit false bookings, manipulate availability, or otherwise interfere with the integrity of the booking flow;
• probe, scan, or test the Platform's security or attempt to gain access to data not intended for you;
• send unsolicited commercial communications through any channel the Platform provides;
• reverse engineer, decompile, or attempt to extract the source code of any part of the Platform except to the extent expressly permitted by mandatory law;
• remove, obscure, or alter any proprietary notice, branding, or attribution contained in the Platform; or
• use the Platform to commit, facilitate, or conceal any offence under UAE Federal Decree-Law No. 34 of 2021 on combating rumours and cybercrimes.

8. Intellectual property

The Platform, including its software, design, brand marks, logos, copy, and templates (other than Tenant Content), is owned by [LEGAL ENTITY NAME] or its licensors and is protected by UAE and international intellectual-property laws. Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for the purposes contemplated by these Terms. No other rights are granted by implication, estoppel, or otherwise.

9. Service availability

We provide the Platform on a commercially reasonable best-efforts basis. We target high availability but do not guarantee that the Platform will be uninterrupted, error-free, or completely secure, and we do not commit to a contractual uptime service-level outside of any separately executed enterprise agreement. We may suspend or limit access to part or all of the Platform for planned maintenance, security incidents, or to comply with law, and we will endeavour to give reasonable notice where practicable.

10. Suspension and termination

We may suspend or terminate your access to the Platform, in whole or in part, with or without notice as the circumstances require, if you breach these Terms, if your use creates a security, legal, or reputational risk, if required by law, or if your subscription fee is more than 14 days overdue. On termination we will, on written request, provide a reasonable export of Tenant Content and Customer Data attributable to the Tenant for a period of 30 days after the termination date, after which we may delete such data subject to any legal retention requirement.

A Tenant may terminate its subscription at any time through the Admin Dashboard or by written notice to billing@grouper.space. Termination is effective at the end of the then-current billing cycle.

11. Disclaimer of warranties

Except as expressly stated in these Terms and to the maximum extent permitted by applicable law, the Platform is provided “as is” and “as available”. We disclaim all warranties of any kind, whether express, implied, statutory, or otherwise, including any implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We make no warranty that the Platform will meet your requirements, that any results obtained will be accurate or reliable, or that any errors will be corrected.

12. Limitation of liability

To the maximum extent permitted by applicable law:

• neither party is liable to the other for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, goodwill, anticipated savings, business opportunity, or data, whether or not foreseeable and whether under contract, tort, or any other theory; and
• our aggregate liability arising out of or in connection with these Terms shall not exceed the total subscription fees paid by the Tenant to Grouper in the twelve (12) months immediately preceding the event giving rise to the claim, or, for Customers, AED 1,000.

Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under the mandatory provisions of UAE law, including any non-excludable rights of Customers under the UAE Consumer Protection Law.

13. Indemnity

The Tenant agrees to indemnify, defend, and hold harmless Grouper, its officers, employees, and agents from and against any third-party claims, damages, liabilities, losses, costs, and expenses (including reasonable legal fees) arising out of or in connection with (a) the Tenant's breach of these Terms, (b) Tenant Content, (c) the services the Tenant delivers (or fails to deliver) to its Customers, or (d) the Tenant's violation of any applicable law or third-party right.

14. Force majeure

Neither party is liable for any failure or delay in performance caused by events beyond its reasonable control, including but not limited to acts of government, war, terrorism, civil unrest, epidemic, pandemic, fire, flood, power or telecommunications failure, internet-backbone outages, or third-party-platform outages. The affected party will use reasonable efforts to mitigate the impact and to resume performance promptly.

15. Changes to these Terms

We may amend these Terms from time to time. We will publish the updated Terms at this URL and indicate the new effective date at the top of the page. If we make a material change, we will give Tenants at least 14 days' advance notice by email or in-platform notice before the change takes effect. Continued use of the Platform after the effective date constitutes acceptance of the updated Terms.

16. Notices

Notices to Grouper must be sent in English or Arabic by email to hello@grouper.space, and (for formal matters) also by registered post to [REGISTERED OFFICE ADDRESS]. Notices to you may be sent to the contact details on file in your account or, in the case of a Customer, to the email or phone number used at the time of the relevant Booking.

17. Governing law and jurisdiction

These Terms are governed by the laws of the United Arab Emirates. Any dispute arising out of or in connection with these Terms (including its existence, validity, or termination) shall be subject to the exclusive jurisdiction of the competent courts of [EMIRATE / FREE ZONE], without prejudice to any mandatory rights you may have under UAE consumer-protection law to seek redress in another competent forum.

18. General

• Entire agreement. These Terms, together with the Privacy Policy, the Refund Policy, and the Delivery Policy, constitute the entire agreement between you and Grouper with respect to the Platform and supersede all prior oral or written communications on the subject matter.
• Severability. If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in full force and effect.
• Assignment. You may not assign or transfer these Terms or any rights under them without our prior written consent. We may assign these Terms in connection with a merger, acquisition, financing, or sale of all or substantially all of our assets, on notice to you.
• No waiver. Our failure to enforce any provision is not a waiver of our right to enforce it later.
• Language. These Terms are published in English and Arabic. In the event of any inconsistency between the two language versions, the English version shall prevail save where mandatory UAE law requires otherwise.