Delivery Policy

1. What we deliver

• For Tenants — a branded, mobile-first Booking Page hosted on a subdomain of grouper.space, an Admin Dashboard, a multi-service booking flow, optional Apple Pay / Google Pay / card deposits via Stripe, WhatsApp and email confirmations with branded PDF receipts, automated 24-hour appointment reminders, and ongoing maintenance, security updates, and support for the duration of the subscription.
• For Customers— the ability to view a Tenant's services, book and (optionally) pay a deposit, and receive a branded confirmation by email and (where opted in) WhatsApp, together with a downloadable PDF receipt.

No physical goods are shipped. All deliverables are electronic and are rendered through the device the Tenant or Customer uses to access the Platform.

2. Tenant onboarding timeline

Once a Tenant has signed up, paid the applicable setup fee (or relied on a published waiver), and provided the onboarding bundle (brand assets, service list, weekly schedule, hero copy, and any optional content), we make the Booking Page live within forty-eight (48) hours on a commercially reasonable basis.

The 48-hour clock starts when we have received all the items in the onboarding bundle. If any item is missing or unclear, the clock pauses until the missing item is supplied. Reasonable revisions during the first seven (7) days following go-live are included; additional substantive redesign work after that period may be charged at our then-current rate.

3. Customer booking delivery

The following electronic deliverables are sent automatically after a Booking is created:

• On-screen confirmation — rendered immediately after the booking is submitted, including the booking reference, services, time, location, and a download link for the PDF receipt.
• Email confirmation — sent to the email address provided at booking, normally within two (2) minutes. The branded PDF receipt is attached.
• WhatsApp confirmation — sent to the mobile number provided at booking where the Customer has opted in to WhatsApp messages. The PDF receipt is attached as a downloadable document.
• Payment receipt — where a deposit was paid, a separate payment receipt is sent on confirmation of the successful charge by Stripe.
• 24-hour reminder — sent via WhatsApp (where opted in) and email approximately 24 hours before the appointment.

4. Delays and failed delivery

Email, SMS, and WhatsApp delivery depend on third-party networks that we do not control. The most common reasons for a confirmation not arriving are:

• incorrect email address or phone number entered at booking;
• WhatsApp opt-in not completed (for the platform's test-channel users, this requires sending a one-time keyword to our sandbox number);
• the email being filtered into a spam or promotions folder;
• full mailbox or carrier-side filtering;
• transient outages at the email or WhatsApp provider.

If you do not receive a confirmation within 15 minutes of booking, please:

1. check your spam, junk, or promotions folder;
2. verify the email and phone you entered on the booking confirmation page;
3. if the booking confirmation page itself displays your booking with a reference and the correct time, treat that as your primary confirmation — your booking is valid; and
4. contact the Tenant or, if you cannot reach the Tenant, email hello@grouper.space with your booking reference and we will investigate.

5. Maintenance and service availability

We provide the Platform on a commercially reasonable best-efforts basis and target high availability across the booking flow. Planned maintenance windows are normally scheduled outside business hours in the United Arab Emirates and, where reasonably practicable, communicated in advance through the Admin Dashboard or by email. Emergency security updates may be applied without notice. We do not commit to a contractual uptime service-level outside of any separately executed enterprise agreement; see section 9 of our Terms of Service.

6. Geographic availability

The Platform is offered to service businesses with a valid UAE trade licence. Customers may book from any country, subject to the Tenant's service-area restrictions and to any applicable export-control or sanctions laws. We do not deliver the underlying service — that is the Tenant's responsibility — and we make no warranty about local availability of cross-border payments or notifications.

7. Devices and compatibility

Booking Pages and the Admin Dashboard are designed for current versions of Safari, Chrome, Edge, and Firefox on iOS, Android, macOS, and Windows. A modern browser, an active internet connection, and JavaScript enabled are required. Apple Pay is available only on Apple devices in Safari; Google Pay is available where the Customer has a saved card in Google Pay.

8. Force majeure

We are not responsible for any delay or failure to deliver caused by events beyond our reasonable control, including but not limited to government action, sanctions, network failure, outages of third-party services on which the Platform depends (such as Vercel, Supabase, Stripe, Twilio, or Resend), epidemic or pandemic, civil unrest, or natural disaster. Where such an event materially affects our ability to deliver, we will use reasonable efforts to mitigate the impact and to resume delivery promptly.

9. Cancellation for delivery failure

Where, despite our reasonable efforts, we are unable to deliver the Tenant onboarding within thirty (30) days of receiving the complete onboarding bundle, the Tenant may cancel its subscription for that reason and obtain a refund of any setup fee and unused subscription fees, in accordance with our Refund Policy.

10. Changes to this Policy

We may amend this Policy from time to time to reflect changes in the way we deliver our services or in the underlying infrastructure. The version and effective date at the top of this page identify the current version.

11. Contact

Delivery enquiries: hello@grouper.space.
WhatsApp: +971 55 285 8756.
Registered office: [REGISTERED OFFICE ADDRESS].