Support
Frequently Asked Questions
Everything you need to know about Grouper. Can’t find your answer? Reach out to us.
Getting Started
What is Grouper?
Grouper is a platform that lets Telegram creators monetize their private groups and channels through paid subscriptions. Subscribers pay in USDT (TRC-20), and the bot handles payment verification, group access, renewals, and creator payouts automatically.
How do I get started as a creator?
Open the Grouper bot on Telegram, tap "Become a Creator," enter your TRC-20 wallet address, add the bot to your private group as an admin, and create your subscription plans. The entire process takes under five minutes.
Do I need an account or email?
No. Your Telegram account is your identity. Creators register through the bot by providing a wallet address, and subscribers simply pay and get access. No email, no password, no separate account.
What groups can I monetize?
Any private Telegram group or channel — trading signals, courses, fitness coaching, exclusive communities, software access, VIP memberships, and more. If you can make it a private Telegram space, Grouper can gate it.
Payments & Pricing
What cryptocurrency is supported?
Grouper supports USDT (Tether) on the TRON network (TRC-20). USDT is a stablecoin pegged 1:1 to the US dollar, so there is no crypto price volatility — 10 USDT is always worth approximately $10.
Why USDT on TRON?
TRON offers near-zero transaction fees (fractions of a cent) and fast confirmations (~3 seconds per block). This makes it practical for recurring subscription payments of any size. USDT on TRON is one of the most widely used stablecoin combinations globally.
What wallets can I use?
Any wallet that supports TRC-20 tokens — TronLink, Trust Wallet, SafePal, Ledger (with TRON app), TokenPocket, and exchange wallets with TRC-20 support (Binance, OKX, Bybit, etc.).
What does Grouper charge?
A platform fee starting at 5% per transaction. No monthly fees, no setup charges, no hidden costs. Network fees (TRX gas) are separate and typically negligible on TRON.
How long do I have to pay?
Each invoice is valid for 30 minutes. If it expires before your payment is detected, you can request a new one at no cost.
What if I send the wrong amount?
Payments are matched by deposit address. Sending less may not be recognized; sending more may leave overpayment at the deposit address. Always double-check the exact amount.
Are there refunds?
Blockchain transactions are irreversible. Grouper does not process refunds directly. Refund policies are at the discretion of individual creators.
Creator Payouts
How do I receive earnings?
Payouts are sent automatically to your TRC-20 wallet. After each payment is confirmed, your share (minus platform fee) is transferred. No manual withdrawals needed.
How quickly do payouts arrive?
Payouts are processed automatically. Once initiated, the TRON network confirms within minutes. No minimum payout thresholds.
Can I change my payout address?
Yes, update it anytime through the bot. Future payouts go to the new address; previous payouts are unaffected.
Subscriptions & Access
What durations are available?
Creators can set up weekly, monthly, quarterly, or yearly plans. Each group can have multiple plans at different price points.
What happens when my subscription expires?
The bot sends a reminder before expiry. If you don't renew, access is automatically revoked. You can resubscribe anytime.
Will I get a renewal reminder?
Yes — automatic reminders with a direct renewal link are sent before your subscription ends.
Can I subscribe to multiple groups?
Absolutely. Each group has its own plans and pricing, managed independently.
Security & Privacy
Is Grouper safe?
Yes. Payments are verified on the TRON blockchain — no way to fake them. The bot uses unique deposit addresses per invoice, HMAC-signed communications, and never stores your private keys.
What bot permissions are needed?
Only "Invite Users" and "Ban Users" admin permissions. It does not read messages, delete posts, pin messages, or change settings.
Does Grouper hold my funds?
Payments are collected at unique deposit addresses and forwarded to creators after the fee is deducted. We do not operate as a custodial wallet.
What data does Grouper collect?
Telegram user ID, wallet addresses, transaction records, and subscription details. We do not collect your name, email, phone number, or personal information beyond what Telegram provides.
Technical
How does payment detection work?
A background service monitors the TRON blockchain for USDT transfers to active invoice addresses. When a matching transaction reaches the required confirmations, the subscription is activated.
What if the bot goes offline?
Infrastructure is designed for 99.9% uptime. During temporary downtime, subscriptions and access remain intact. Pending payments are processed when monitoring resumes.
Does it work with channels?
Yes. Grouper works with both private groups and private channels. Setup is identical.
Still have questions?
Contact us at hello@grouper.space or get started right away.